Refund & Cancellation Policy
Last updated: 5 October 2026 · As per Consumer Protection Act, 2019
At SDD Home Services, we strive to deliver excellent service. If you are not satisfied, we have a fair and transparent refund policy as required under the Consumer Protection Act, 2019.
Cancellation Timeframes
| When You Cancel | Refund Amount | Processing Time |
|---|---|---|
| 24+ hours before booking date | 100% Full Refund | 5–7 business days |
| 2–24 hours before booking date | 50% Refund | 5–7 business days |
| Less than 2 hours before / No-show | No Refund | — |
| Technician unable to attend | 100% Full Refund | 5–7 business days |
| Service not completed satisfactorily | Full or Partial Refund | 5–7 business days |
When Are You Eligible for a Refund?
- ✅ Technician did not show up for the scheduled appointment
- ✅ Service was not completed as described
- ✅ You cancelled more than 24 hours before the booking date
- ✅ You were charged the wrong amount (billing error)
- ✅ Duplicate payment due to technical error
When Are You NOT Eligible for a Refund?
- ❌ Service was completed and OTP was shared with technician
- ❌ Cancellation less than 2 hours before appointment
- ❌ Customer was not present at the service address
- ❌ Work not done due to unsafe conditions at customer premises
- ❌ Change of mind after service completion
- ❌ Damage discovered long after service completion (beyond 24 hours)
How to Request a Refund
- Contact us within 48 hours of the service date
- WhatsApp or call: 9901336368
- Email: info@sddhomeservices.com with your Order ID
- Our team will investigate and respond within 2 business days
- Approved refunds are processed within 5–7 business days to original payment method
Refund Method
Refunds are credited back to the original payment method (UPI, debit/credit card, net banking, or wallet) used at the time of booking. We do not process refunds via cash or bank transfer for online payments.
Refund processing is handled via Razorpay. The exact credit date depends on your bank's processing time.
Extra Work
Any additional charges beyond the originally booked service (extra work) must be approved by you before the technician begins. We will share a written estimate via the app. Extra work charges are non-refundable once approved and completed.
Contact for Refunds
📞 9901336368 (9 AM – 8 PM IST)
✉ info@sddhomeservices.com
💬 WhatsApp: +15558069474