Service Fulfillment and Shipment Policy

Effective Date: October 29, 2025

This policy outlines how SDD Home Services fulfills the services booked by our customers. As a home service provider, this policy replaces traditional "shipping" rules.

1. Service Area

We currently offer services within [***YOUR GEOGRAPHIC SERVICE AREA - e.g., Bengaluru, Karnataka***]. Bookings placed outside this area may be subject to cancellation or additional travel charges.

2. Booking and Dispatch

• **Service Confirmation:** Your booking is confirmed instantly upon payment of the visiting/inspection charge. Confirmation is sent via email and/or WhatsApp.
• **Fulfillment:** Services are fulfilled by dispatching a qualified technician to the service address provided during the booking process.
• **Service Timeline:** All services are scheduled within the **2-hour time slot** selected during checkout. We strive to ensure timely arrival.

3. Rescheduling and Delays

• **Technician Delays:** In case of unforeseen delays (traffic, emergency), our technician will attempt to contact you via the phone number provided. We commit to completing the service on the scheduled day.
• **Customer Absence:** If the customer is unavailable at the scheduled time, the technician will wait for [***15 minutes***]. After this period, the appointment may be canceled, and the upfront visiting charge will be **forfeited**.

4. Pricing and Final Charges

• **Upfront Charge:** The amount paid online is either a full service fee or a non-refundable Visiting/Inspection Charge.
• **Final Payment:** The final cost for parts, materials, and extended labor (beyond the booked service) is communicated and agreed upon on-site, and full payment is due upon completion.

5. Contact for Service Queries

For any questions regarding the fulfillment of your service, please contact our helpline:

**SDD Home Services**
Helpline: 9901336368
Email: info@sddhomeservices.com